Frequently Asked Questions

How can I withdraw? It seems I am not enabled!
Last Updated 10 months ago

Withdrawals are ALWAYS available by opening a ticket on our support system. We repeat: ALWAYS WITHOUT ANY LIMITS.

If you want to have access also to self-service withdrawals (through your e-Wallet page), you need to be enabled.

To be enabled, open a ticket on our Support System and state the desired daily limits and currencies; we reserve the right to modify those limits on case-by-case basis. Remember: even if you request the access to self-service withdrawals, you can always request a manual withdrawal by opening a ticket.

The limits on self-service withdrawals are in place only to protect the security of your account: we advise you to request the lowest limit that you feel comfortable to work with, and protect your funds through a withdrawals pin and/or 2-factor authentication.

These limits are handled manually by our team, do not expect to be adjusted automatically.

Please note: the first withdrawal for new users will have a delay equal to 48 hours.

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