Frequently Asked Questions

How long does it take to complete a SEPA transfer?
Last Updated 11 months ago

From our experience, a SEPA transfer takes usually about 1-3 working days to reach our bank account. The timespan depends only on banks and there is nothing we can do to speed it up. Please, allow at least 3 days before contacting us about your deposit: be aware that we will credit your rock account as soon as we see your transfer; the sooner, the better also for us!

To speed up the SEPA transfer, reach out to your bank and ask them about cutoff hours and transfer times: by respecting those hours you might save up to 1-2 days of waiting time!

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