Frequently Asked Question

b) How can I withdraw cryptocurrencies? limits?
Last Updated 2 years ago

New users start without the functionality that enables autonomous withdrawals, this is also for your security. In order to unlock this functionality, you will need to verify your account and open a ticket and ask to increase your withdrawal limit and unlock the function. Obviously the requested amount has to be proportionate to the balance you own on the account. Make sure, also, to properly secure your account before enabling autonomous withdrawals.

How limits work?
Limits are expressed in the same currency that they refer to, i.e “1 btc per bitcoin, 1 eth per ethereum, 1000 xrp per ripple etc etc”, and they are 24 hours limits.

How long does it take to enable this functionality?
These changes are applied manually by our customer service. During busy days, generally, it will take at least a working day.

In which cases I cannot withdraw?
  • If your account is not verified.
  • If you are trying to withdraw what you have exclusively deposited without having done trading.

I have unlocked the automatic withdrawals functionality, now what?
In order to withdraw cryptocurrencies, you need to go in “Wallet” > “Withdraws” and follow the instructions.

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