Frequently Asked Question

After being registered, your account is in an “unverified account” status as you didn’t verify your account yet. Which is, basically, a quick recognition of your identity through the verification of your identity document and a proof of residence.

If your account is unverified you will not be able to trade, deposit or withdraw cryptocurrencies and/or euro.

If your account is verified, you will be able to trade, deposit and withdraw cryptocurrencies and/or euro.

Before verifying your account please read "how to verify your account" - this will help you to avoid problems during verification process.

Please be aware that:

You must complete an additional form which will be issued to you by opening a ticket (specifying the request) directly from our customer support, if one or more of these conditions occurs:

• • You are using or will use a joint bank account (in this case also the other person will need to compile the form)
  • You are a politically exposed person (PEP)
  • Your account is in the name of a company

• We may at our sole discretion require additional information or documents regardless of the status of your account.

• If your documents are not updated, euro withdrawals and deposits will be delayed until you properly update them.

Please do not send any documents through email. Use always the ticketing system and interact always and only with our official customer support.

We invite you to read our anti-money laundering (AML) policies.