TheRockTrading :: Support Ticket System

Click on the category to browse FAQs.

1. General informations (5)

General informations about therocktrading and its related activities

a) What is therocktrading?

b) Telegram Chat

c) Is there a subscription fee/entry fee?

d) Market makers

e) OTC Trading
2. Account (7)

Login, password, 2FA

a) How do I create an account?

b) How can I secure my account?

c) Enabling 2FA (2 factors authentication)

d) 2FA not working (loss/theft 2-factor device)

e) Fees about change email, reset 2FA/pin

f) How can I delete my account?

g) Invitation codes
3. Verification - KYC/AML - Accepted Countries for FIAT deposits/withdraws (5)

KYC and AML, compliances rules, and everything related to verification levels.

a) How can I verify my account?

b) EUR deposits from 3rd parties

c) Can I deposit from a joint bank account on my TRT account?

d) Verification levels

e) SEPA and non-SEPA FIAT transfers
4. Deposits and Withdrawals (10)

Common questions about deposits and withdrawals on The Rock.

a) How long does it take to complete a SEPA transfer?

b) How can I withdraw? It seems I am not enabled!

c) How can I withdraw EUR?

d) Do you support fork X, Y or Z?

e) Avoid ICO partecipation from TheRockTrading

f) How can I deposit BTC/altcoins to my TRT account?

g) How can I deposit EUR to my TRT account?

h) How long does it take to process a EUR withdraw request?

i) What are Bitcoin instant deposits?

l) Why don't you accept PayPal or Credit Cards for deposits?
5. Trading (6)

Fees and trading - related questions

a) What is a conditional order (stop loss / take profit)?

b) How are discount levels structured?

d) How much are trading fees?

e) I want to trade XYZ coin. Can you add it?

f) What is a dark order?

h) What is the difference between market orders and limit orders?

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