TheRockTrading :: Support Ticket System

Click on the category to browse FAQs.

1. Information about us (6)

Information about us and our activities.

a) What is The Rock Trading?

b) Do you have a mobile application?

c) Do you have a chat?

d) Is there a subscription fee/entry fee?

e) What is the over-the-counter (otc) desk?

f) What is and how can I become a market maker?
2. Account (7)

Login, password, 2FA

a) How do I create an account?

b) Which are and how can I enable security measures on my account?

c) Enabling 2FA (2 factors authentication)

d) 2FA not working (loss/theft 2-factor device)

e) How can I change email address, username, trading pin or withdrawal pin after registration?

f) Can I delete my account?

g) What is an invitation code? why should I use one? how do I obtain it?
3. Verification - KYC/AML - Accepted Countries for FIAT deposits/withdraws (6)

KYC and AML, compliances rules, and everything related to verification levels.

a) How can I verify my account?

b) Can I receive third-party wire transfers on my The Rock Trading account?

c) Can I deposit from a joint bank account on my The Rock Trading account?

d) What does it mean “unverified account”?

e) Can I send wire transfer from non SEPA country?

f) What do you mean by "heritage value", "main source of wealth", "yearly income from activities" and "yearly income"?
4. Deposits and Withdrawals (7)

Common questions about deposits and withdrawals on The Rock.

a) How long does it take to complete a SEPA transfer?

b) How can I withdraw cryptocurrencies? limits?

c) How can I withdraw EUR?

d) How can I deposit cryptocurrencies?

e) How can I deposit euro?

f) How long does it take to process a EUR withdraw request?

g) What are Bitcoin instant deposits?
5. Trading (5)

Fees and trading - related questions

a) What is a conditional order (stop loss / take profit)?

b) How are discount levels structured?

d) How much are trading fees?

e) What is a dark order?

f) What is the difference between market orders and limit orders?
6. General (4)

Frequently Asked Questions (FAQ) that do not belong to any other categories.

a) Do you support fork of X, Y or Z?

b) Can I participate in Initial Coin Offerings (ICO) directly from The Rock Trading?

c) Why are you not accepting PayPal or credit cards for deposits?

d) I want to trade XYZ coin. Can you add it?

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